PAYMENT TERMS
Net 30 with approved credit. Inventory will not be committed to orders without approved credit or any outstanding questions.
METHOD OF ORDERING
All orders must be communicated in writing, such as fax, email or EDI. Phone orders must be followed up in writing.
MINIMUM ORDER
No minimums apply except to folding chairs which must be purchased in carton quantities as noted.
ORDER CONFIRMATION
All orders are acknowledged within 24-48 hours in writing. Dealer must notify NPS of any discrepancies immediately.
FREIGHT
Orders ship FOB factory unless otherwise pre-arranged. NPS will attempt to ship from closest distribution point; NJ, TN or CA, although not guaranteed. If preferred ship method is not specified on purchase order, NPS will ship “Bestway”.
CANCELLATIONS
Cancellations require NPS approval and must be submitted in writing. Cancellations received after production has begun are subject to a 30% fee.
RETURNS
All return requests must be made within 30 days of receiving the order. Once approved, an RMA# and the return address of the original shipping warehouse will be provided. The RMA# must be clearly written on the BOL, and returns must be sent prepaid freight to be accepted. To receive credit, returned items must be sent to the original shipping warehouse. Items must arrive in new, restockable condition to qualify for credit. A restocking fee of 30% will be applied to folding chairs, folding tables, stools, and other standard lightning ship items. A restocking fee of 40% will be applied to all production items, including those with wood components or fabric, such as laminate-top tables, banquet chairs, mobile cafeteria tables, stages, risers, room dividers, wooden folding tables, science tables, science cabinets, activity tables, etc... Returns will not be accepted on custom orders.
FREIGHT DAMAGE
All shipments must be inspected upon receipt. Damages must be noted on BOL. Concealed damages policy is one third, one third, one third, That is to say, NPS will credit one third, carrier typically pays a third, and dealer pays a third. Damages must be reported within 15 days and most carriers require a claim to be submitted within 15 days. Third party or collect freight - dealer files claim. Prepaid or PPA -NPS files claim.
LEAD TIME
Orders typically ship within 48 hours unless otherwise stipulated. Stages and Risers orders may take up to five business days.
STORAGE POLICY
A fee will be charged for storage at a rate of $50 per pallet per day for a change in shipping or pickup date within 3 business days of ship date or for items held beyond the acknowledged shipping or pickup date
