Payment Terms Net 30 with approved credit. Inventory will not be committed to orders without approved credit or any outstanding questions.
Method of Ordering All orders must be communicated in writing, such as fax, email or EDI. Phone orders must be followed up in writing.
Minimum Order No minimums apply except to folding chairs which must be purchased in carton quantities as noted.
Order Confirmation All orders are acknowledged within 24-48 hours in writing. Dealer must notify NPS of any discrepancies immediately.
Freight Orders ship FOB factory unless otherwise pre-arranged. NPS will attempt to ship from closest distribution point; NJ, TN or CA, although not guaranteed. If preferred ship method is not specified on purchase order, NPS will ship “Bestway”.
Cancellations Cancellations are subject to NPS approval and must be submitted in writing. No cancellations will be accepted after production has begun or product has shipped.
Returns All returns require a prior request for RA number, & that number must be clearly written on returned cartons. If received in new, restockable condition, credit will be issued, minus 25% restocking charges. 35% restocking charges for Stages/Risers. Returns will not be accepted on custom orders. Restocking fees may be waived if a replacement order from the same customer is sent. Returns not sent prepaid freight will not be accepted.
Freight Damage All shipments must be inspected upon receipt. Damages must be noted on BOL. Concealed damages policy is one third, one third, one third, That is to say, NPS will credit one third, carrier typically pays a third, and dealer pays a third. Damages must be reported within 15 days and most carriers require a claim to be submitted within 15 days. Third party or collect freight - dealer files claim. Prepaid or PPA -NPS files claim.
Lead Time Orders typically ship within 48 hours unless otherwise stipulated. Stages and Risers orders may take up to five business days.